Returns

Please check the contents of your package carefully as soon as you receive your shipment.
If your item sustained damage during shipping please send us detailed photos of the damaged product and packaging and we will replace your items at no cost.
Mural Guys products may be returned within 14 days of the delivery date. The mural must be in its original packaging and unaltered, meaning it must not be cut, damaged, or modified in any way (including full or partial installation). The customer is responsible for any shipping charges they incur during the return process.
If the mural is returned within 14 days of the delivery date, unused and unmodified in its original packaging, a refund will be issued to the original payment method used at time of purchase.
Mural Guys does not issue refunds or replacements for incorrectly measured walls or the incorrect installation of your product. We bear no responsibility for defective installation and/or damage or loss due to defective installation.
Custom Murals are not eligible for returns or refunds.
If your Custom Mural sustained damage during shipping please send us detailed photos of the damaged product and packaging and we will replace your items at no cost.
Have questions about returns?